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IT Associate/Support Technician

An organization specializing in community development and to preserving affordable rental housing is seeking a highly qualified individual to serve as an IT Associate/Support Technician in Boston.  He/she will be a member of the Information Technology department and Help Desk team.  Their role will focus on day to day computer operations/Help Desk tickets providing support to internal end users’ computers and peripherals. 

Reporting to the Manager of Information Technology, the successful candidate will thrive in a team oriented environment and should possess the following:


  • Authorization to work in the United States
  • Ability to support Help Desk issues from Level 1 through Level 3
  • Ability to think on their feet to troubleshoot and resolve complex technical problems as they arise
  • Strong communication and interpersonal skills required
  • Great time management, organizational and tracking skills
  • Ability to multi-task working on both operational issues and project tasks
  • Ability to prioritize work based on end user impact
  • Expert knowledge of Microsoft Windows and Office software
  • Ability to work on a Help Desk team and independently and demonstrate ownership of issues related to the end users
  • Ability to proactively manage user expectations and onsite technical issues without direct oversight
  • Excellent customer support, relationship management, and documentation skills


  • Knowledge of IP Fundamentals including DHCP and DNS
  • Knowledge of Microsoft Active Directory 2003 and above
  • Knowledge of networking fundamentals (TCP/IP, VPN connectivity, Firewalls, Routers, Wireless Access)
  • Access to a vehicle as the candidate will have to travel to the Boston office as well as other property locations throughout New England
  • Ability to bend and lift equipment sometimes up to 50 pounds and other labor related duties to deliver and connect computers and peripherals
  • Ability to diagnose end-user system failures and resolve issues in a timely and efficient manner
  • Ability to diagnose printer and other peripheral device failures and resolve issues
  • Skilled in troubleshooting network devices in order to ensure connectivity from the device to the network


  • Monitor Help Desk tickets and take assignments to resolve end user computing issues
  • Ensure implementation of resolutions in a timely and effective manner
  • Support a corporate office located in downtown Boston as well as several properties located throughout New England
  • Provide apartment development property support – including connectivity troubleshooting for wired and wireless networks, computer, peripheral, and mobile device support
  • Complete other tasks assigned by the Manager of Information Technology and Vice President of Information Technology.


Relevant certifications (A+, MCP, MTA, MCSE, MCITP, etc.) a plus
ITIL Training and/or Certification a plus
Affordable Housing experience a plus

EXPERIENCE:  At least 3-5 years of hands on work experience delivering high quality Help Desk and Field Service support for computers and peripherals.  3-5 year’s work experience in computer Help Desk/Support/Help Desk capacity.

EDUCATION:  Bachelor's or master's degree in a computer field.

POAH Communities is an equal opportunity employer committed to diversity in the work force. For more information about the position, please visit



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