View Our Website View All Jobs

IT Associate/Support Technician

An organization specializing in community development and to preserving affordable rental housing is seeking a highly qualified individual to serve as an IT Associate/Support Technician in Boston.  He/she will be a member of the Information Technology department and Help Desk team.  Their role will focus on day to day computer operations/Help Desk tickets providing support to internal end users’ computers and peripherals. 

Reporting to the Manager of Information Technology, the successful candidate will thrive in a team oriented environment and should possess the following:

QUALIFICATIONS

  • Authorization to work in the United States
  • Ability to support Help Desk issues from Level 1 through Level 3
  • Ability to think on their feet to troubleshoot and resolve complex technical problems as they arise
  • Strong communication and interpersonal skills required
  • Great time management, organizational and tracking skills
  • Ability to multi-task working on both operational issues and project tasks
  • Ability to prioritize work based on end user impact
  • Expert knowledge of Microsoft Windows and Office software
  • Ability to work on a Help Desk team and independently and demonstrate ownership of issues related to the end users
  • Ability to proactively manage user expectations and onsite technical issues without direct oversight
  • Excellent customer support, relationship management, and documentation skills

REQUIREMENTS

  • Knowledge of IP Fundamentals including DHCP and DNS
  • Knowledge of Microsoft Active Directory 2003 and above
  • Knowledge of networking fundamentals (TCP/IP, VPN connectivity, Firewalls, Routers, Wireless Access)
  • Access to a vehicle as the candidate will have to travel to the Boston office as well as other property locations throughout New England
  • Ability to bend and lift equipment sometimes up to 50 pounds and other labor related duties to deliver and connect computers and peripherals
  • Ability to diagnose end-user system failures and resolve issues in a timely and efficient manner
  • Ability to diagnose printer and other peripheral device failures and resolve issues
  • Skilled in troubleshooting network devices in order to ensure connectivity from the device to the network

KEY RESPONSIBILITIES

  • Monitor Help Desk tickets and take assignments to resolve end user computing issues
  • Ensure implementation of resolutions in a timely and effective manner
  • Support a corporate office located in downtown Boston as well as several properties located throughout New England
  • Provide apartment development property support – including connectivity troubleshooting for wired and wireless networks, computer, peripheral, and mobile device support
  • Complete other tasks assigned by the Manager of Information Technology and Vice President of Information Technology.

PREFERRED SKILLS/EXPERIENCE

Relevant certifications (A+, MCP, MTA, MCSE, MCITP, etc.) a plus
ITIL Training and/or Certification a plus
Affordable Housing experience a plus

EXPERIENCE:  At least 3-5 years of hands on work experience delivering high quality Help Desk and Field Service support for computers and peripherals.  3-5 year’s work experience in computer Help Desk/Support/Help Desk capacity.

EDUCATION:  Bachelor's or master's degree in a computer field.

POAH Communities is an equal opportunity employer committed to diversity in the work force. For more information about the position, please visit www.poah.org

 

 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150